Our reliability is not just backed up by SLAs but with metrics;
We know that SLA's can always be (mis)interpreted but real-time metrics streamed directly from the network cannot be faked.
This is why we want to provide them to you in a comprehensive way so you can make a wise choice when selecting the route to use for your next interconnection or giving you the necessary visibility to perform your own first troubleshooting.
Liberate yourself with time-saving self-service portal;
We know your time is valuable and we want to avoid you losing it on the phone, exchanging emails, or waiting months for your links to be delivered. We are convinced that you know exactly what you want and how you need it so we offer you the tools to enable you to provision your Interconnections & routes on demand
Scale-up or down when you really need it;
Capacity management is not an easy science and you highly rely on the forecasts of your own customer's guesstimate. This is why we want to allow you to scale your links up or down when you need it and without locking you in new long-term commitments.
Big data migration, product release, and maintenance in another part of your infrastructure,.. can all be reasons for you to need some temporary bandwidth increase. With Open Coconut Interconnections & routes on demand, you can quickly set up new interconnections, create new routes based on your business needs and retire them right when you stop needing them.
Get an expert's take every time you contact us.
Calling your network provider's NOC and losing precious time explaining them all the troubleshooting you already did and why you believe the issue is on their side can be a stressful situation during an outage.
Waiting hours for one of their network engineers to call you is even worse but is often the only way to be updated of the progress of your case resolution.
This needs to STOP !
As you have all the necessary tools and information to do your own troubleshooting through our portal we know that your issue is essential and that we need to address it immediately. This is why we commit to getting you in touch with one of our network experts as soon as you contact us for an incident.